Request account deletion

Bobbiemons Ltd handles account-deletion requests for BiteIn and BiteIn Orders. You can make a request even if you can no longer sign in. These services are for adults aged 18 or over.

BiteIn consumer account

In the BiteIn app, open Profile → Delete Account and confirm the request. If you cannot access the app, email hello@bitein.co.uk and say that you want your consumer account deleted. Include the email address associated with your account if you can; we may need to verify your identity before acting.

BiteIn Orders account

In BiteIn Orders, open Settings → Close / Delete Account and confirm the request. If you cannot sign in, email hello@bitein.co.uk with your account email, restaurant name and whether you are an Owner, Staff member or Driver. We may need to verify your identity and role.

What happens next

This starts an account-closure review; it does not immediately delete data or a restaurant. After verification, eligible account/profile details, saved preferences and addresses, and user-created community content may be deleted or anonymised. We assess related media, comments and social activity as part of the request.

Some order, payment, payout, tax, support, safety, fraud-prevention or dispute records may need to be retained for legal or legitimate obligations. We will explain any retention that applies to your request. A sole restaurant Owner must transfer ownership or arrange administrative closure before access can be removed safely.

We aim to respond within one calendar month of receiving a valid request. Complex requests may take longer where permitted by law; if so, we will tell you within that month. We will confirm the outcome and any data we must retain. Do not send passwords or payment card numbers.